Returns & Exchanges
At Dyulokha, we partner with trusted artisans, brands, and sellers to offer carefully curated products across fashion, jewelry, footwear, accessories, home décor, furnishings, kitchen essentials, and more.
Many of our products are handcrafted, made-to-order, or sourced from independent sellers. As a result, returns and exchanges are limited to items that arrive damaged, defective, incorrect, or materially different from their product description.
Please note that slight variations in color, texture, finish, embroidery, natural materials, craftsmanship, or sizing may occur due to photography, lighting conditions, artisan techniques, and individual device display settings. These natural variations are not considered product defects.
Eligible Returns
The following items may be eligible for a return, replacement, or exchange:
- Damaged merchandise received upon delivery
- Defective merchandise
- Incorrect item received
- Missing components or incomplete orders
- Products that are materially different from their published product description
Reporting Timeframes
To help us resolve issues promptly, customers must report eligible issues within the following timeframes:
| Order Type | Reporting Window |
| Orders delivered within the United States | Within 48 hours (2 calendar days) of delivery |
| Orders delivered to Canada | Within 48 hours (2 calendar days) of delivery |
Supporting photographic or video evidence is required when submitting a claim.
Non-Eligible Returns
Unless required by applicable law, the following items are generally not eligible for return or exchange unless they arrive damaged, defective, incorrect, or materially different from their description:
- Apparel, jewelry, footwear, accessories, home décor, furnishings, kitchen products, and other merchandise received in good condition
- Customized, personalized, altered, embroidered, or made-to-order products
- Blouse stitching, tailoring, alteration, or other customization services once completed
- Sale, clearance, promotional, final sale, or limited-edition items
- Gift cards, e-gift cards, downloadable products, or other digital goods
- Products purchased using store credit, unless required by applicable law
- Returns requested due to:
- Change of mind
- Personal preference
- Incorrect size selection
- Color preference
- Buyer's remorse
- Delayed delivery caused by circumstances outside Dyulokha's control
Requesting a Return
To request a return, replacement, or exchange:
- Contact our Customer Support team within the applicable reporting period.
- Provide your order number.
- Submit clear photographs or videos showing the issue.
- Retain all original packaging until your request has been reviewed.
Our Customer Support team will review your request and provide the appropriate next steps.
Return Shipping
For approved damaged, defective, or incorrect items, Dyulokha or the selling partner will provide return instructions.
Where applicable, a prepaid return shipping label may be provided.
Returns shipped without prior authorization may not be accepted or processed.
Exchanges
Approved exchanges are available only for damaged, defective, or incorrect items and are subject to inventory availability.
If a replacement is unavailable, Dyulokha may issue:
- A refund to the original payment method; or
- Store credit, where permitted and agreed upon by the customer.
Refunds
Approved refunds are processed after:
- The returned merchandise has been received and inspected; or
- Sufficient photographic or video evidence has been reviewed and verified when a physical return is not required.
Refunds are issued to the original payment method used during checkout.
Depending on your financial institution or payment provider, refunds typically appear within 5–10 business days, although processing times may vary.
Original shipping charges, customs fees, carrier surcharges, or optional shipping upgrades are generally non-refundable unless the return results from an error by Dyulokha or the selling partner.
International Orders
Orders fulfilled from our India Fulfillment Warehouse may be shipped internationally to customers in the United States or Canada.
For eligible shipments, Dyulokha manages the applicable import process based on the selected fulfillment location and shipping service.
Returns of international orders may require shipment to a designated return facility specified by Dyulokha or the selling partner.
Marketplace Notice
Dyulokha operates as a curated marketplace connecting customers with independent artisans, brands, and sellers.
Return eligibility, replacement availability, fulfillment methods, processing times, and product-specific conditions may vary depending on:
- The selling partner
- Product category
- Fulfillment location
- Destination country
- Applicable laws and regulations
Additional return conditions or exceptions may be displayed on individual product pages and will apply in addition to this policy where applicable.
Need Assistance?
If you have questions regarding returns, exchanges, refunds, damaged merchandise, or your order, our Customer Support team is happy to help.
For additional information, please refer to our Shipping & Delivery Policy, Privacy Policy, Terms of Service, and Contact Us page.
