How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your order on the courier's website.

How long will my order take to ship?

Order processing typically takes 2-3 business days. Delivery occurs within 5-7 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

Can someone else pick up my order?

For security reasons, we restrict pickups to customers nominated on the order. This includes the customer listed in the billing information (e.g., the credit card holder) and/or the customer specified in the delivery details section during checkout. You'll need to present the email confirmation and a valid, government-issued photo ID matching one of these names when collecting your order.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. Additionally, we also accept PayPal, Gpay & Klarna for your convenience.

Is my payment information secure?

We prioritize your security. All transactions are encrypted using SSL technology, and we do not store your payment information. Find our full Privacy Policy here.

Can I pay in installments?

We offer an interest-free installment payment option through our partner, Klarna. Simply choose Klarna as your payment method during checkout.

Klarna pay in 4 interest-free payments available on orders over $35.

Klarna is not available for purchasing Gift Cards.

Shop now and split your cost into 4 Interest-Free Payments with Klarna. Learn More About Klarna's Payment Methods Online and In-Store Here.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our client advisor team for further assistance.

What are your delivery options & Charges?

We deliver to all 50 U.S. states so that everyone can enjoy the great products from Dyulokha!

• Standard shipping: $8.99
• Express shipping: $16.99
• Next-day shipping: $24.99
• Local Delivery: $5.99 / $7.99

For more details, please refer to our shipping policy.

Why am I only presented with one shipping option during checkout, and why does it appear to have double the price?

The reason for encountering only one shipping option during checkout, which appears to have double the price, is due to multiple items in the cart being shipped from different warehouses—one from the US and another from India. To avoid the doubled shipping cost, you have two options: either increase the order value to $300 to qualify for free shipping or add items that are designated for in-store pickup only.

Will my shipment be delivered in multiple packages?

Certainly, if your order consists of items stocked in different warehouses, it may result in multiple shipments; otherwise, it will be delivered in a single package.

Can I select certain items to pick up and have others shipped?

Currently, we offer only three options: either in-store pickup, local delivery or shipping to your preferred address. We don't have the capability to split orders for pickup, local delivery and shipping simultaneously. Please choose the most convenient option for you at the time of checkout.

Why does the option for in-store pickup appear for products, but during checkout, it indicates that pickup is not available?

While our products may display "Pick Up In Store" as an option, availability can vary based on factors such as inventory and location. If you encounter a message during checkout stating that pick up is not available, it's possible that the item you selected is not currently eligible for in-store pickup at your chosen location or possibly due to multiple items in your cart causing this restriction.

How can I indicate multiple shipping addresses for different items during the checkout process?

We can only accommodate one shipping address per order. If you need items to be shipped to different addresses, you will be required to place separate orders for each address.

Why is the local delivery option visible on our website, yet it doesn't appear during the checkout process?

At present, the local delivery option is restricted to specific zip codes, as we're diligently striving to broaden our coverage area.

Can I ship my order to an international location?

Yes, our international shipping services are presently limited to destinations within India and the United States.

What steps should I take if my package cannot be located?

We’re so sorry you haven’t received your package yet. Please check your front porch, side door, garage area and mailbox to make sure it's not hiding. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company. Please contact our client advisory team to help resolve the issue.

What if I'm not home to receive my order?

If you're unavailable at the time of delivery for items that require a signature, our courier/local delivery service will typically make multiple attempts to deliver your package. Alternatively, they may leave a notification with instructions on arranging a re-delivery or pickup from a nearby courier store or our store.

If you're unavailable at the time of delivery for items that do not require a signature, our courier service will typically leave the package at the front porch, near the garage door, or in the mailbox.

What is your return policy?

We accept returns within 24 hours of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. All merchandise must be returned with its original packaging intact, including jewelry boxes and pouches. Additionally, photographic or video evidence of any damage is required. Find our full Returns Policy here.

How do I return an online purchase?

We offers complimentary shipping for eligible returns, you may do so through any of the following:

• Contact us and one of our client advisors will assist you.
• You may also return your merchandise at our Dyulokha stores located in the U.S (Frisco, Texas) and India (Hyderabad, Telangana).
• For home deliveries, merchandise must be physically returned to the store on the same day they were delivered to be eligible for a refund.
• For in-store pickups, we offer exchanges only; returns are not available. Exchanges must be initiated at the time of pickup and cannot be facilitated once the customer has left the store premises.

Can I return items in any store?

Absolutely! You can return your damaged items at our only store in Frisco, Texas. Just remember, each item must meet our return eligibility criteria, and you'll need to provide your proof of purchase at the time of return.

What if I wanted an exchange instead?

Contact us and one of our client advisors will assist you.

Will I be charged for returning a product?

Return shipping charges are the responsibility of the customer unless the return is due to an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. Find our full Privacy Policy here.

How can I purchase an e-gift card?

E-Gift cards are available for purchase directly on our website. Simply navigate to the 'Gift Card' page, choose the desired amount, and proceed to checkout.

Can e-gift cards be used with other discount codes?

Yes, e-gift cards are treated as a form of payment, so they can be used in conjunction with any active discount codes.

What if I lose my e-gift card?

Treat your e-gift card like cash; if lost, it might not be replaceable. However, if you have the original purchase receipt or email confirmation, please contact our client advisors for assistance.

Can I refund or exchange an e-gift card?

E-Gift cards are non-refundable and cannot be exchanged for cash. Please make sure to review our Refund Policy.

Do you offer a warranty on your products?

Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the product page for specific warranty details.

Can I order a product that is currently out of stock?

For products out of stock, we offer an 'Email Me When Available' option. You'll receive an email notification as soon as the item is back in stock.

Do you have a physical store?

Yes, we do have physical locations. You can find our store locator on the website, which will provide you with the addresses and hours of our brick-and-mortar locations.

I have a question that is not listed here. How can I contact customer service?

We're here to help! You can reach our customer service team by clicking on the 'Contact Us' link on our website. Our team is ready to assist you with any questions or concerns you may have.