Refund policy
Returns, Refunds, and Exchanges
At Dyulokha, we partner with trusted artisans, brands, and sellers to bring you carefully curated products across fashion, jewelry, accessories, footwear, home décor, furnishings, kitchen essentials, and more.
Customer satisfaction is important to us. While we strive to ensure every order meets our quality standards, certain products may be eligible for a return, replacement, or exchange if they arrive damaged, defective, incorrect, or materially different from their description.
Because many of our products are handcrafted, artisan-made, or individually produced, slight variations in color, texture, embroidery, handcrafted details, finishes, natural materials, or product dimensions may occur. Product colors may also appear slightly different depending on photography, lighting conditions, and your device display. These natural variations are not considered defects.
Eligible Returns
The following items may qualify for a return, replacement, or exchange:
- Products received damaged during transit
- Defective merchandise
- Incorrect products received
- Missing components or incomplete orders
- Products materially different from their product description
All requests are subject to review and approval by Dyulokha.
Reporting Timeframes
To be eligible for review, customers must report any issue within the following timeframes after delivery:
| Order Destination | Reporting Window |
| United States | Within 48 hours (2 calendar days) |
| Canada | Within 48 hours (2 calendar days) |
Requests submitted after these timeframes may not qualify for a return, replacement, or refund.
Non-Eligible Returns
Unless required by applicable law, the following items are not eligible for return, refund, or exchange when received in good condition:
- Apparel
- Jewelry
- Footwear
- Accessories
- Home décor
- Furnishings
- Kitchen products
- Lifestyle products
- Customized, personalized, altered, engraved, or made-to-order products
- Clearance, sale, promotional, or limited-edition merchandise
- Gift cards and e-gift cards
- Digital products
- Products purchased using store credit, except where required by law
Returns are not accepted for:
- Change of mind
- Buyer’s remorse
- Incorrect size selected
- Color preference
- Personal preference
- Accidental purchases
Reporting an Issue
If you believe your order qualifies for a return, replacement, or exchange:
- Contact Dyulokha Customer Support within the applicable reporting period.
- Provide your order number.
- Submit clear photographs or videos showing the issue.
- Our team will review your request and respond with next steps.
Failure to provide sufficient supporting evidence may delay or prevent approval.
Return Authorization
Returns must be approved before merchandise is shipped back.
Unauthorized returns may be refused or returned to the sender.
If approved, Dyulokha will provide return instructions, including the appropriate return address or return shipping label where applicable.
Return Shipping
For approved returns due to:
- damaged products
- defective merchandise
- incorrect items shipped
Dyulokha or the applicable marketplace seller may provide a prepaid return shipping label where available.
If a return is requested for any other approved reason, the customer may be responsible for return shipping costs unless otherwise required by law.
Exchanges
Approved exchanges are available only for:
- damaged products
- defective merchandise
- incorrect items received
Exchanges are subject to inventory availability.
If an identical replacement is unavailable, Dyulokha may offer:
- a comparable replacement,
- store credit,
- or a refund.
Refunds
Once the returned merchandise has been received and inspected, or sufficient photographic or video evidence has been reviewed, approved refunds will be processed.
Refunds are issued to the original payment method whenever possible.
Depending on your payment provider, refunds typically appear within 5–10 business days, although some financial institutions may require additional processing time.
Shipping charges are generally non-refundable unless the return results from Dyulokha's or the seller's error.
Marketplace Orders
Dyulokha operates as an online marketplace connecting customers with trusted brands, artisans, and independent sellers.
Depending on the product purchased, returns, replacements, exchanges, and fulfillment may be handled by Dyulokha or the applicable marketplace seller.
Additional product-specific return conditions may appear on individual product pages and shall form part of this policy.
International Orders
International orders may be fulfilled from our United States Distribution Center or our India Fulfillment Warehouse.
United States Deliveries
Orders delivered within the United States generally will not incur additional customs duties or import charges, regardless of the fulfillment location.
Canada Deliveries
For Canada deliveries:
- Orders fulfilled from our India Fulfillment Warehouse generally include applicable customs duties and standard import charges, which are covered by Dyulokha.
- Orders fulfilled from our U.S. Distribution Center using carrier-calculated international shipping services (such as DHL, UPS, USPS, or similar carriers) may be subject to customs duties, brokerage fees, import taxes, or other charges imposed by Canadian authorities or the selected carrier. These charges are the responsibility of the customer where applicable.
Gift Cards
Dyulokha Gift Cards and E-Gift Cards:
- cannot be returned or refunded,
- cannot be redeemed for cash except where required by law,
- cannot be reloaded,
- cannot be exchanged for another gift card,
- cannot be replaced if lost or stolen without valid proof of purchase.
Order Cancellations
Orders begin processing shortly after they are placed.
For this reason, cancellation requests cannot be guaranteed.
If your order has not yet entered processing or shipment, Dyulokha may cancel the order at its sole discretion.
Once an order has been processed, prepared for shipment, or shipped, it cannot be cancelled.
Dyulokha reserves the right to cancel any order due to:
- inventory unavailability,
- pricing errors,
- suspected fraud,
- payment authorization failure,
- policy violations,
- legal restrictions,
- system errors,
- or circumstances beyond our reasonable control.
Marketplace Notice
Dyulokha is an online marketplace connecting customers with trusted brands, artisans, and sellers.
Return eligibility, replacement availability, fulfillment processes, warranty coverage, and product-specific conditions may vary by seller, product category, and destination.
Where product-specific return conditions apply, those conditions will be displayed on the applicable product page and will supplement this Returns, Refunds & Exchanges Policy.
